Terms of Service

1. Who we are

UpBill is operated by Oyku Pty Ltd (trading as UpBill) (“UpBill”, “we”, “us”), an Australian company. You can contact us at support@upbill.io.

By creating an account or using UpBill, you agree to these terms. If you are using UpBill on behalf of a business, you confirm you are authorised to accept these terms for that business.

2. The service

UpBill is invoicing software for sole traders and small businesses: creating and sending invoices, accepting online payments, recurring invoices, dashboards and related features.

UpBill is a software tool, not an accounting, tax or legal adviser. You are responsible for the accuracy of the invoices you issue and for meeting your own tax and record-keeping obligations (including GST). When in doubt, talk to your accountant.

3. Your account

You must provide accurate information when signing up and keep your login credentials secure. You are responsible for activity that happens under your account.

You must be at least 18 years old and able to form a binding contract to use UpBill.

4. Subscription and billing

UpBill costs $19 per month (AUD, inclusive of GST). Your first month is $1. A payment card is required to subscribe, and your subscription renews automatically each month until you cancel.

We'll email you a reminder before your first full-price charge. All subscription payments are processed securely by Stripe; we never store your card details.

You can cancel anytime from your Billing page. When you cancel, you keep full access until the end of the period you've already paid for — no further charges are made.

If a payment fails, we'll retry it and email you. You keep full access for a 14-day grace period. If payment still can't be processed after that, your account becomes read-only until you update your payment method.

5. Read-only mode and your data

If your subscription ends (cancellation or unresolved failed payment), your account switches to read-only: you can still log in, view your invoices and customers, and download PDFs — but you can't create, edit or send invoices.

We never delete your data when a subscription ends. Financial records matter, and reactivating restores full access to everything exactly as you left it.

If you want your data permanently deleted, contact us at support@upbill.io (see our Privacy Policy for details and legal retention limits).

6. Payments you collect from your customers

If you connect a Stripe account, your customers can pay your invoices online. These payments flow directly to your own Stripe account under your agreement with Stripe — UpBill never holds, controls or takes a cut of that money.

Refunds, chargebacks and disputes on invoice payments are between you, your customer and Stripe. Stripe's own fees apply to payments you receive.

7. Acceptable use

• Don't use UpBill for anything unlawful, fraudulent or misleading (including issuing false invoices).
• Don't attempt to breach, probe or disrupt UpBill's security or other users' data.
• Don't resell, copy or reverse-engineer the service.

We may suspend or terminate accounts that break these rules. Where reasonable, we'll warn you first.

8. Availability and changes

We work hard to keep UpBill available and your data safe, but no online service can promise 100% uptime. We may improve or change features over time; if we make a change that materially reduces what you're paying for, we'll tell you in advance.

9. Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law or other laws that can't be excluded. Where the law allows us to limit liability, our total liability for any claim relating to UpBill is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect or consequential loss (such as lost profits).

You remain responsible for the content of your invoices and your dealings with your own customers.

10. Governing law

These terms are governed by the laws of New South Wales, Australia, and any disputes are subject to the courts of that state.

11. Contact

Questions about these terms? Email support@upbill.io — a real person reads it.