Delete your account

1. How to delete your account

In the app or on the web: go to Settings → Delete account → "Request account deletion". Because you're signed in, the request is verified automatically and final — we'll email you an acknowledgment, and deletion completes within 30 days. Change your mind in that window? Reply to the acknowledgment email.

Can't log in? Email support@upbill.io from the email address on your UpBill account with the subject "Delete my account" — for email requests we'll verify it's really you before deleting.

Deletion is irreversible — there is no undo and no recovery.

2. What gets deleted

Your login, your organisation, and everything in it: invoices, quotes, customers, products, payment records, statements, reports and your uploaded logo.

Your subscription is cancelled as part of deletion if it's still active — you won't be charged again.

3. What we may keep

Records we are legally required to retain (for example, financial records that Australian law requires businesses to keep for a number of years) are kept only as required and are deleted or de-identified after that. See our Privacy Policy for details.

Invoices you sent to your customers are their business records too — copies they received by email are theirs and outside our control.

4. Deleting some data without closing your account

You can delete individual records yourself, any time, from inside UpBill: draft invoices and quotes, products, and customers (customers with invoice history are archived instead, so your financial records stay intact).

For anything you can't remove in the app, email support@upbill.io from your account email describing what you'd like deleted — we'll action it unless the record is part of legally-required financial history, and we'll tell you either way.

5. Before you delete

Download anything you need first: invoice PDFs, statements, and report exports (PDF, CSV or Excel) are all available from your account while it's active — and remember your own record-keeping obligations (for example, to the ATO) continue after deletion.

If you simply stop subscribing instead of requesting deletion, your data follows our standard schedule: read-only for 30 days, archived for 12 months (reactivate any time to restore it), then permanently deleted.